Hotel Policies

Learn More About the Victoria Regent Hotel's Policies

Please see below for the Victoria Regent Hotel’s policies. Please don’t hesitate to contact us if you have questions or require more information on any of our hotel policies.

Check-In / Check-Out:

Check-in anytime after 4:00 PM. Check-out time is 12:00 noon.

Late departures of up to 1 hour past check-out time can be arranged at the front desk, subject to room availability.

Please note that a valid credit card is required at the time of check-in. A pre-authorization will be applied at check-in for the full cost of your stay plus incidentals. The actual charge will only be applied at check-out.

Reservation Guarantee Policy:

A valid credit card is required when you book in order to guarantee your reservation at the Victoria Regent Hotel.

Minimum Age:

Please note that guests must be 19 or older to place a reservation. Guests under the age of 19 are only allowed to check in with a parent or official guardian.

Cancellation Policy:

There is no charge for cancellations made up to 48 hours in advance. If you cancel within 48 hours of your arrival, a 1-night charge (+ taxes) will automatically be processed on your credit card.

Maximum Room Occupancy:

The maximum room occupancy varies by category.  Please consult the following table for full details:

ROOM CATEGORY GUESTS INCLUDED
IN RATE
MAXIMUM ADULTS MAXIMUM GUESTS
(Adults + Children)
Standard King Rooms 2 Guests 2 Adults 2 Guests
One Bedroom Suites 2 Guests 3 Adults  3 Adults OR
2 Adults + 2 Children
Two Bedroom Suites 4 Guests 6 Adults 6 Guests
Two Bedroom Executive Suites 4 Guests 6 Adults 6 Guests
Penthouse Suites 4 Guests 6 Adults 6 Guests

Extra Guest Fees:

Where extra guests are permitted, children aged 16 or younger may stay free of charge.  Guests aged 17 and older may stay for a fee of $20 per extra adult guest per night.

Taxes & Fees:

Reservations are subject to 16.15% taxes and fees in addition to room rates.

Pet Policy:

With the exception of government certified guide and service dogs, the Victoria Regent Hotel does not allow pets to stay in the hotel. Guests accompanied by a service dog will be required to produce their government issued certificate upon check-in. Residents of British Columbia can find out more at the following link: www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog

Smoking Policy:

We are proud to offer a smoke-free environment. Smoking is only permitted on room balconies with the sliding doors closed.

Privacy Policy:

Your privacy is very important to us!

  • If you provide the Victoria Regent Hotel with your e-mail address or other contact information, we will never sell, rent, or give away your information to third parties for e-mail marketing or any other purpose.
  • If you sign up to our mailing list, you can expect to receive a handful of e-mails from us per year. You can choose to unsubscribe at any time by using the “Unsubscribe” link at the bottom of any e-mail we send.
  • All e-mail communications will be fully compliant with Canada’s Anti-Spam Legislation (CASL).