{"id":652,"date":"2018-08-01T09:31:38","date_gmt":"2018-08-01T16:31:38","guid":{"rendered":"https:\/\/www.victoriaregent.com\/?page_id=652"},"modified":"2022-05-04T17:44:54","modified_gmt":"2022-05-05T00:44:54","slug":"policies","status":"publish","type":"page","link":"https:\/\/www.victoriaregent.com\/reservations\/policies\/","title":{"rendered":"Hotel Policies"},"content":{"rendered":"
[vc_row fullwidth=”true” fullwidth_content=”false” id=”page-title” el_class=”top-level-page-title-bar”][vc_column][vc_custom_heading text=”RATES & RESERVATIONS” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][vc_wp_custommenu nav_menu=”6″ el_class=”page-title-menu”][\/vc_column][\/vc_row][vc_row fullwidth=”true” el_class=”internal-page-intro”][vc_column][vc_single_image image=”2412″ img_size=”1920×600″ alignment=”center” el_class=”photo-banner” css=”.vc_custom_1534878990493{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”HOTEL POLICIES” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1533140842771{margin-bottom: 0px !important;}”]\n

Learn More About the Victoria Regent Hotel’s Policies<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”internal-page-content-container current-rates”][vc_column][vc_column_text css=”.vc_custom_1594249600710{margin-bottom: 0px !important;}”]\n

We want to ensure ensure that all of our guests have an safe and enjoyable stay, so please don\u2019t hesitate to contact us<\/a> if you have any questions on our hotel policies.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”internal-page-content-container headings”][vc_column][vc_custom_heading text=”Check-In \/ Check-Out” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1651711493432{margin-bottom: 0px !important;}”]\n

Check-in anytime after 4:00 PM. Check-out time is 11:00 AM.<\/p>\n

Late departures of up to 1 hour past check-out time can be arranged at the front desk, subject to room availability.<\/p>\n

A valid credit card is required at the time of check-in.<\/p>\n

Debit cards are NOT<\/b> accepted at check in (Visa and MasterCard Debit cards are also not accepted).<\/p>\n

A pre-authorization will be applied at check-in for the full cost of your stay plus incidentals.<\/p>\n

The actual charge will be applied at check-out.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Reservation Guarantee Policy” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249634971{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533140901092{margin-bottom: 0px !important;}”]\n

A valid credit card is required when you book in order to guarantee your reservation at the Victoria Regent Hotel.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Minimum Age” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249639525{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533140919222{margin-bottom: 0px !important;}”]\n

Please note that guests must be 19 or older to place a reservation. Guests under the age of 19 are only allowed to check in with a parent or official guardian.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Cancellation Policy” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249645878{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533140938398{margin-bottom: 0px !important;}”]\n

There is no charge for cancellations made up to 48 hours in advance. If you cancel within 48 hours of your arrival, a 1-night charge (+ taxes) will automatically be processed on your credit card.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Maximum Room Occupancy” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249650358{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533140960551{margin-bottom: 0px !important;}”]\n

The maximum room occupancy varies by category.\u00a0 Please consult the following table for full details:<\/p>\n[\/vc_column_text][mk_table el_class=”vr_table”]\n\n\n\n\n\n\n\n\n
Room Category<\/strong><\/td>\nGuests Included In Rate<\/strong><\/td>\nMaximum Adults<\/strong><\/td>\nMaximum Guests
\n(Adults + Children)<\/strong><\/td>\n<\/tr>\n
Standard King Rooms<\/a><\/td>\n2 Guests<\/td>\n2 Adults<\/td>\n2 Guests<\/td>\n<\/tr>\n
One Bedroom Suites<\/a><\/td>\n2 Guests<\/td>\n3 Adults<\/td>\n\u00a03 Adults OR
\n2 Adults + 2 Children<\/td>\n<\/tr>\n
Two Bedroom Suites<\/a><\/td>\n4 Guests<\/td>\n6 Adults<\/td>\n6 Guests<\/td>\n<\/tr>\n
Two Bedroom Executive Suites<\/a><\/td>\n4 Guests<\/td>\n6 Adults<\/td>\n6 Guests<\/td>\n<\/tr>\n
Penthouse Suites<\/a><\/td>\n4 Guests<\/td>\n6 Adults<\/td>\n6 Guests<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][vc_custom_heading text=”Extra Guest Fees” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249656895{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533140981862{margin-bottom: 0px !important;}”]\n

Where extra guests are permitted, children aged 16 or younger may stay free of charge.\u00a0 Guests aged 17 and older may stay for a fee of $20 per extra adult guest per night.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Taxes & Fees” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249662537{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1600816501507{margin-bottom: 0px !important;}”]\n

Reservations are subject to 17.16% taxes and fees in addition to room rates.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Smoking Policy” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249677526{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1643911778317{margin-bottom: 0px !important;}”]\n

The Victoria Regent Hotel is pleased to offer a smoke-free environment. Smoking and vaping of any substance is prohibited in all guest areas including rooms, patios, balconies, our lobby and business centre, parking areas, and outdoor common areas. Violation of this policy will result in a minimum cleaning fee of $200. As per the City of Victoria Clean Air Bylaw, smoking is also prohibited within 7 meters (23 ft.) of doorways and windows.<\/p>\n[\/vc_column_text][vc_custom_heading text=”Pet Policy” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249667366{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533141007970{margin-bottom: 0px !important;}”]\n

With the exception of government certified guide and service dogs, the Victoria Regent Hotel does not allow pets to stay in the hotel. Guests accompanied by a service dog will be required to produce their government issued certificate upon check-in. Residents of British Columbia can find out more at the following link:\u00a0www2.gov.bc.ca\/gov\/content\/justice\/human-rights\/guide-and-service-dog<\/a><\/p>\n[\/vc_column_text][vc_custom_heading text=”Privacy Policy” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1594249684329{padding-top: 30px !important;}”][vc_column_text css=”.vc_custom_1533141318417{margin-bottom: 0px !important;}”]\n

Your privacy is very important to us!<\/p>\n

If you provide the Victoria Regent Hotel with your e-mail address or other contact information, we will never sell, rent, or give away your information to third parties for e-mail marketing or any other purpose.<\/p>\n

If you sign up to our mailing list, you can expect to receive a handful of e-mails from us per year. You can choose to unsubscribe at any time by using the \u201cUnsubscribe\u201d link at the bottom of any e-mail we send.<\/p>\n

All e-mail communications will be fully compliant with Canada\u2019s Anti-Spam Legislation (CASL).<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=”stretch_row_content” content_placement=”middle”][vc_row fullwidth=”true”][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row fullwidth=”true” fullwidth_content=”false” id=”page-title” el_class=”top-level-page-title-bar”][vc_column][vc_custom_heading text=”RATES & RESERVATIONS” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][vc_wp_custommenu nav_menu=”6″ el_class=”page-title-menu”][\/vc_column][\/vc_row][vc_row fullwidth=”true” el_class=”internal-page-intro”][vc_column][vc_single_image image=”2412″ img_size=”1920×600″ alignment=”center” el_class=”photo-banner” css=”.vc_custom_1534878990493{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”HOTEL POLICIES” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1533140842771{margin-bottom: 0px !important;}”] Learn More About the Victoria Regent Hotel’s Policies [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”internal-page-content-container current-rates”][vc_column][vc_column_text css=”.vc_custom_1594249600710{margin-bottom: 0px !important;}”] We want to ensure ensure that all […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":636,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"\nVictoria Regent Waterfront Hotel & Suites | Policies<\/title>\n<meta name=\"description\" content=\"Read up on the Victoria Regent Hotel policies such as check-in and check-out time, as well as our pet policy, cancellation policy, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.victoriaregent.com\/reservations\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Victoria Regent Waterfront Hotel & Suites | Policies\" \/>\n<meta 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