Frequently Asked Questions

Learn More About our Luxurious Hotel in Downtown Victoria

How close are you to downtown/Inner Harbour/waterfront?

The Victoria Regent Waterfront Hotel & Suites is conveniently located directly on the Inner Harbour in the heart of downtown Victoria.

Is there free parking?

Yes! Each room booked entitles you to one free parking spot in our underground garage.

Is the Victoria Regent handicap-accessible?

There are ramps and elevators which allow wheelchair access to each floor. All doorways are wide enough for wheelchairs. There are grab bars in the bathrooms, and if needed shower chairs are available upon request.

Is the Victoria Regent Pet Friendly?

Unfortunately, due to allergy concerns we cannot allow pets at the Victoria Regent Hotel other than assistance/guide dogs.

How can I get a deal on a room?

We often offer seasonal specials or mid-week specials. Please check out our current special offers or feel free to inquire when you call to make your booking.

Are there weekly or monthly rates for rooms and suites?

Yes, we do. They are provided at the front desk or by request via e-mail.

Can you make dinner reservations for me?

Yes, our staff is happy to accommodate any reservation requests and can also make dining suggestions, if needed.

Can you make transportation reservations for me (Rent-A-Car, Pacific Coach, Greyhound)?

Yes! Our front desk staff are more than happy to make reservations for you.

What kind of room do you recommend for ___ people?

For 2 people we recommend either a Standard King Room or a One Bedroom. For 4 people, a Two Bedroom Suite. For larger parties please contact us and we can talk about our larger suites.

I have allergies – are there feather-free pillows and blankets?

We use faux feathers in our pillows and blankets, so none of our hotel rooms have real feathers or down.

How many kids/adults can I have in my room before there is an extra charge?

Standard King – 2 adults, 1 child. One Bedroom Suite – 3 adults, 1 child. Two Bedroom Suite – 4 adults, 2 children.

What do you recommend for ‘things to do’ in Victoria?

Harbour walk, Royal BC Museum, the Butchart Gardens, whale watching, afternoon tea, hop on/hop off water taxi, and Beacon Hill Park are just some of the many things you can do in Victoria. Check with our concierge for more information, ideas, and detail.

Are rooms air-conditioned?

Our Standard King Rooms and Penthouse 801 have air conditioning, but our suites do not. However, if you open the windows and patio doors you will get a breeze from the ocean.

Does the hotel offer shuttle service to the airport or ferry terminal?

The Victoria Regent Hotel does not offer a shuttle service.  Public transit, taxis, car rentals, and 3rd party shuttle services are readily available in Victoria though.

Airport: Taxis are one of the most convenient options, but the YYJ airport shuttle can also pick you up or drop you off at the Victoria Regent Hotel.

Ferry: There are no shuttle services that go to the ferry terminal in Swartz Bay, so if you’re not driving, taxis are typically the easiest option.  If you are departing via the ferry, you can also take the PCL bus from the downtown Victoria bus depot.

Is early check-in or late check-out available?

Yes, but this is based on availability. We can never guarantee a late check-out or early check-in, but we do our best to accommodate any requests.

Are there laundry services available?

Coin operated washer/dryers are available on floors 2/4/6/7. Laundry/dryer sheets available to purchase